Personalized Mother's Day Acrylic Color Printed Photo Wooden Oval Base Engraving Night Light Ornament

All items offered by Uovoto are custom made to order. This means that when you place an order, we print that item for you, one at a time, to ensure the best quality!

We work with a variety of different artists and manufacturers around the world. This is the reason for the delivery times below. Remember, this is one of the reasons we are able to offer our products at such amazing prices.

Shipping carrier: 4PX, USPS, FedEx, DHL, UPS, EMS, Local Post...

Orders are processed when the payment is accepted.

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SHIPPING & HANDLING

With busy special occasions including (but not limited to) Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day, Independence Day, Halloween, and Christmas, ETA might extend a few days longer.

Please note:

1. The above time frame is only applied for orders to the US with standard shipping methods.
2. Orders placed from Puerto Rico, Guam and Hawaii will take 7-10 days more than other US states.
3. Delivery to military regions are currently limited. We are very sorry for the inconvenience.
4. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
5. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
6. Large orders (Canvas, Poster) can not be shipped to PO Box address and will be shipped separately to ensure safe delivery. Free shipping policies are not applied.
7. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
   

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering uovoto House and if you have any questions.

Our highest priority is your satisfaction with your purchase! If anything does not meet your expectations, please contact us via email and we will make sure the problem is resolved.

Please note that by placing an order you are agreeing to all of the following terms.

Cancellations and Modifications:

If you change your mind about your purchase, please submit a request via this form, providing the order number and details of the modifications you wish to make. Once the cancellation or amendment has been processed, we will confirm it.

Please note that cancellations and amendments can only be made within 2 hours of placing an order. Thereafter, the order will be locked for processing and cannot be cancelled or edited.

Please note the following:

Personalised orders are locked for processing once completed and are difficult to adjust. Please double check all details before finalising your order.
During the holiday season, modification requests may result in longer than usual delivery times. However, we endeavour to process changes quickly so this rarely happens.
Please remember that by placing an order you are accepting all of the above terms.

Free replacement or refund:

This policy applies to parcels that have not shown any movement for more than 3 weeks or are significantly out of our Estimated Time of Arrival (ETA). If the problem is not related to an incorrect shipping address, we will promptly offer you a free replacement.

Replacements with a small fee:

In some cases it is possible to send a replacement at a small cost compared to the original price. The following applies:

You received the wrong item, design or size due to entering incorrect customisation information.
Your shipping address is returned and destroyed due to entering the wrong address.

Every customer is important to us and we strive to tailor your Uovoto House experience in every interaction. Thank you for trusting our business to do what we love!